Account and data rights
Data deletion
This page explains how to request deletion of selected UltimateLift data while keeping your account open. UltimateLift is operated by Lifty Fitness Ltd.
How to request data deletion
- Email support@ultimatelift.app from the email address you use for your UltimateLift account.
- Use the subject line "Data Deletion Request".
- Tell us which data you want deleted. Do not include health details, payment card details, or other sensitive information in the email.
- We will verify the request before deleting data. If you no longer have access to the account email address, we may ask for additional information to confirm account ownership.
Data you can ask us to delete
Depending on what data exists in your account, you can ask us to delete selected categories such as:
- Profile information, health notes, health declarations, and joint flags.
- Profile photos, body metrics, and body photos.
- Wearable connections and wearable observations.
- Training setup notes, equipment preferences, and similar member settings.
- Feedback or support information linked to your account.
Deleting some categories may reduce how well the app can personalise your training. For example, if health declarations or body metrics are deleted, you may need to enter them again before related features work as expected.
Data we may need to keep
Some information may be retained where we need it to provide the service, protect the platform, or meet legal obligations.
- Workout and session history may be retained, deleted, or anonymised depending on the request and the records involved.
- Billing, subscription, tax, refund, fraud, and chargeback records may be retained where required by law or payment-platform rules.
- Security, abuse-prevention, support, and audit records may be retained where needed to protect the service or comply with legal obligations.
- Backup copies expire through our normal backup lifecycle. If a backup restore reintroduces deleted data, the deletion request is replayed.
Delete your whole account
If you want to delete your UltimateLift account and associated personal data, use the account deletion request page.